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Frequently Asked Questions

We accept major credit/debit cards (Visa, MasterCard, American Express), and other secure payment methods.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

Our policy lasts 30 days. If 30 days have gone by since you received the product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

We do not entertain changes or exchanges unless the received product is damaged or defective. Clients must provide a video of the unboxing process without any cuts or pauses to claim.

We process orders quickly to ensure prompt delivery, but we’ll do our best to accommodate any changes. Please contact us as soon as possible if you need to cancel or modify your order.

You can reach our friendly customer support team via email at info@itaasha.com or through our contact form on the website. We’re here to help with any questions or concerns you may have.

Please email us at support info@itaasha.com with your order number and the reason for return. We will respond to you within 2 business days with the return shipping address.

  • Please follow our steps emailed to you to contain certain packaging information when return the item so we can successfully process your returns.
  • The customer is responsible for the shipping costs, customs, taxes and all the other fees of returning the product to us.
  • Please return the package with a valid tracking number for your personal insurance. We will not be responsible for any lost return packages.

We are committed to sustainability and ethical practices. Many of our products are sourced from suppliers who prioritize fair labor practices and eco-friendly materials. Look for our eco-friendly and sustainable collections for more information.

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